People can't hear me when using a Mac computer

If people can’t hear you in a Hangouts Meet video meeting, make sure that your microphone is turned on. Click  to turn on your microphone.

If you are using a Mac computer and your microphone is on, but people still can’t hear you, try the following options. In some cases, Mac computer settings may prevent Meet from using the computer’s microphone.

1. Unmute your device. Go to your device system settings and make sure your microphone is not turned off.
2. Unmute yourself in Meet. At the bottom of the screen, click to turn on your microphone.Tip: Other people can mute you, but can’t unmute you.

3. On computers using macOS Mojave version 10.14 or later, you must allow Chrome Browser and Firefox® to access your computer’s microphone using the new privacy settings. Otherwise, Meet won’t include audio from your device.

   1. Go to System Preferences  Security & Privacy.
   2. Select Privacy  Microphone.
   3. Check the box for the application used for Meet (Google Chrome or Firefox).
4. In your Chrome browser, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions.
5. Restart your computer

I can't access Meet on my mobile device

Each version of the mobile Meet app is supported for 6 months after release. Upgrade to the latest version if an older version of the app is installed on your device.

It is not possible to add a phone number to an existing Calendar event after upgrading to the G Suite Enterprise license

After upgrading to the G Suite Enterprise edition, existing Calendar events with Meet video meetings do not include a dial-in number.  To add a dial in number, remove the video meeting from the event, save the event, and re-add the video meeting. 

Dial-in call is unexpectedly cut-off

Meet supports dial-in phone calls for up to 8 hours. Actual maximum call length may be shorter if there are carrier specific restrictions. 

Workaround: When the call is dropped after 8 hours, dial back in to the meeting.
 

If Meet is temporarily unavailable or experiencing issues

If Meet is unavailable, or if you experience issues such as poor video, trouble joining the meeting, or other Meet performance issues, check the G Suite Status Dashboard to see if there is a problem with the Meet service.

• Green icon—Meet is operating normally. Use the troubleshooting tips to address your specific issue.
• Yellow or red icon— Meet is experiencing issues or is unavailable. Try the following workarounds for ways to communicate until Meet returns to normal operation.

Workaround: Pre-record your meeting or lecture

If Meet is unavailable, use another screen recording app to record the session using your local computer. Then share the recording with your team or class.

If Meet works for you but other participants are having trouble, you can record your session in  Meet, even if others don’t join. Ask your G Suite admin to make sure Meet recording is turned on for your organization. Wait for the recording file to be generated and saved to the organizer’s Meet Recordings folder in My Drive. An email with the recording link is also sent to the meeting organizer and the person who started the recording.

Workaround: Live stream the meeting using Meet

You might be able to conduct a Meet live streaming session even if other interactive features are unavailable. Live streaming allows you to broadcast your meeting to large groups of co-workers or students in real time.

Only guests within your organization can view a live stream from your organization. Guests in other organizations cannot view your live stream.

Note: Your G Suite administrator needs to turn on live streaming. The meeting organizer must also create an additional view-only event for the live stream event.